Shipping policy

At VANKEA, we are committed to delivering your orders efficiently and securely. Please review our shipping policies to understand how we handle and process shipments.

1. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Custom or personalized products may require additional processing time, which will be communicated to you at the time of purchase.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates

  • Shipping costs are calculated at checkout based on your location, the weight, and dimensions of the products ordered.
  • We offer weight-based and price-based shipping options to ensure flexibility and transparency.
  • Any applicable handling fees for larger or specialty items will be clearly communicated before completing your purchase.

3. Shipping Methods

  • We use trusted shipping carriers to deliver your orders safely.
  • You will be able to select from various shipping options at checkout, including standard and expedited shipping.

4. Delivery Time

  • Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 3-8 business days within the United States.
  • Expedited shipping options are available for faster delivery.
  • Please note that delivery times do not include the processing period.

5. Shipping Areas

  • Currently, we ship to addresses within the United States.
  • We do not ship to P.O. boxes or APO/FPO addresses at this time.

6. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
  • You can track your order directly through our website or the carrier’s tracking page.

7. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact our customer service team within 48 hours of receiving your package. We will work to resolve the issue as quickly as possible.

8. International Shipping

  • At this time, we do not offer international shipping.

9. Changes to the Shipping Address

  • If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but once the order is shipped, we cannot modify the address.

10. Shipping Delays

  • While we aim to ensure timely delivery, unexpected delays may occur due to factors beyond our control, such as weather, carrier delays, or customs processing. In such cases, we will keep you informed of the status of your shipment.

Contact Us

If you have any questions or need assistance regarding our shipping policy, please contact us at:

📍Address: 5179 Brooks St g, Montclair, CA 91763, USA.
📩Email: help.vankea@gmail.com 
📞Phone: +1 (951)-441-9719