Shipping policy

Last Updated: September 21, 2026

At Vankea, we understand that your van build depends on receiving the right cabinetry and components at the right time. We ship directly from our facility in Big Bear City, California, to eligible addresses within the contiguous United States.

SHIPPING COSTS

We strive to provide transparent shipping rates. Shipping costs are calculated based on the weight, dimensions, shipping method, and destination of your order.

• Standard Shipping: Rates are calculated at checkout through available parcel carriers, which may include UPS, FedEx, and USPS.

• Freight Shipping: Large, oversized, palletized, or heavy products—including cabinetry sets, dinette-to-bed systems, and certain van components—may require flat-rate freight or calculated less-than-truckload (LTL) shipping. Applicable charges will be displayed at checkout or provided in a written shipping quote before fulfillment.

• Local Pickup: Local pickup is free. Select “Local Pickup” at checkout, when available, to collect your order from our Big Bear City facility.

If the website cannot calculate shipping for an oversized order, Vankea may contact you with a freight quote before processing or shipping the order. Any additional charge will require your approval.

DELIVERY TIMEFRAMES

Your total estimated delivery time consists of the product’s handling or production time plus the carrier’s transit time. Product-specific lead times shown on the product page or order confirmation take priority over the general estimates below.

Made-to-order, customized, backordered, and preorder products are subject to the lead time stated on the product page, quote, invoice, or order confirmation. Those lead times are separate from carrier transit time and may change because of material availability, production requirements, or circumstances outside Vankea’s reasonable control.

Business days are Monday through Friday, excluding public holidays. Orders placed after the applicable cut-off time begin processing on the following business day.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, road closures, service interruptions, remote delivery locations, and appointment availability may affect delivery.

ORDER TRACKING AND DELIVERY STATUS

Once an order has been prepared for shipment, you will receive a shipping confirmation email containing available tracking or freight information.

• Tracking Updates: Allow approximately 24–48 hours for tracking information to show active movement after a shipping label is created.

• Parcel Carriers: Standard parcels may be shipped through UPS, FedEx, USPS, or another appropriate carrier.

• Freight Deliveries: Freight carriers may contact you using the phone number provided at checkout to schedule a delivery appointment. Failure to respond or be available may result in storage, redelivery, or other carrier fees charged to the customer.

• Delivery Access: The customer is responsible for providing accurate information about residential delivery, restricted access, liftgate requirements, loading docks, gates, narrow roads, and other conditions that may affect delivery.

SHIPPING LIMITATIONS AND ADDRESS CHANGES

• Service Area: We currently ship to eligible addresses within the contiguous United States (Lower 48) unless Vankea agrees otherwise in writing.

• P.O. Boxes: Freight-sized and oversized products cannot be delivered to P.O. Boxes. A complete physical street address is required.

• Address Accuracy: Customers are responsible for entering a complete and accurate shipping address, email address, and phone number.

• Address Changes: You may request an address change within one hour after placing your order by calling +1 (951) 441-9719. We cannot guarantee an address change after processing, production, packaging, or shipment has begun.

• Additional Charges: Address corrections, reconsignment, redelivery, storage, limited-access service, or other charges resulting from incorrect or incomplete customer information may be charged to the customer.

DELIVERY INSPECTION

Inspect every shipment promptly. For freight deliveries, inspect the packaging, pallet, crate, and visible product condition before signing the delivery receipt.

• Note visible damage, shortages, or missing freight on the carrier’s delivery receipt before signing.

• Photograph all sides of the shipment, packaging, pallet or crate, shipping label, and any visible damage.

• If substantial damage is visible, contact Vankea before accepting or refusing delivery whenever reasonably possible.

• Retain the product and all packaging while a claim is reviewed.

Signing a freight receipt without noting visible damage may affect the carrier’s willingness to accept a damage claim.

DAMAGED OR MISSING SHIPMENTS

• Damaged, Defective, or Incorrect Items: Contact support@vankea.com within 14 calendar days after delivery and follow the documentation requirements in our Refund and Exchange Policy.

• Delivered but Missing: If tracking states that a parcel was delivered but you cannot locate it, notify us within 7 calendar days. We will assist with a carrier investigation. A carrier investigation does not guarantee reimbursement or replacement.

• Freight Shortage: Missing freight or components should be noted on the delivery receipt and reported to Vankea promptly.

LOCAL PICKUP INFORMATION

Skip shipping charges and collect an eligible order from our Big Bear City location.

• Pickup Address: 320 W Big Bear Blvd, Big Bear City, CA 92314, USA

• Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, unless otherwise confirmed.

• Process: Wait for a “Ready for Pickup” email or direct confirmation before arriving. Product availability shown online does not mean an order is immediately ready for collection.

• Identification: The person collecting the order may be required to present the order confirmation and valid identification.

CONTACT US

For questions about shipment, freight, pickup, or delivery status, contact:

Vankea
Email: support@vankea.com
Phone: +1 (951) 441-9719
Address: 320 W Big Bear Blvd, Big Bear City, CA 92314, USA